FAQ

常見問題

NCCO1702

為何NCCO1702指示燈閃爍螢幕出現"HP“字樣? Why is there flashing of red light, with HP indicating on the screen?


NCCO1702指示燈閃爍螢幕出現"HP“字樣時既是代表NCCO1702主機已經纍積運轉3000小時,需要檢查高效能除塵過濾器是否需要更換,之後按操作重置濾網提醒。 濾網提醒重置操作: 機器在關機狀態下長按電源按鍵15秒鐘聽到“嗒”聲后3秒内按減風速按鍵一次,熒幕將會閃爍“HF”儅停止閃爍后重啓機器即已重置濾網提醒。 The flashing red light and the HP on screen indicates that the machine has been operating for 3000 hours. The user is responsible for checking whether the machine's HEPA filter turned black or grey, in which the filter needs to be replaced. Reset reminder: When the machine is turned on and running, remove the filter element and filter screen. After the filter element and filter screen are taken out, the machine will make a beeping sound. Unplug the machine's power adapter until the device no longer makes a beeping sound. Reinstall the filter element and filter, plug in and turn on the device.




為何NCCO1702螢幕出現“EE”字樣並發出“嗶嗶”聲? Why does the screen display "EE" with a beeping sound?


請重新檢查氧聚解空氣處理系統組件是否安裝正確,並嘗試重新安裝氧聚解空氣處理系統組件。 “EE” on screen display along with beeps indicate that the filter element assembly is incorrectly installed. Please check the filter assembly and reinstall it.




為何NCCO1702指示燈閃爍螢幕出現“nC”字樣? Why is "nC" indicated on the display?


NCCO1702指示燈閃爍螢幕出現“nC”字樣時即表示主機已經纍計運作11000小時,請檢查氧聚解反應層並更換高效能除塵過濾器,並按操作重置提醒。 重置提醒提醒操作: 機器在關機狀態下長按電源按鍵15秒鐘聽到“嗒”聲后3秒内按加風速按鍵一次,熒幕將會閃爍“nF”儅停止閃爍后重啓機器即已重置濾網提醒。 After the 11,000 hours of operation, the word "nC" would appear on the screen. Please check the NCCO filter and replace the HEPA filter, then reset the reminder accordingly. Resetting reminder: When the machine is turned off, press and hold the power button for 15 seconds. Press the speed button within 3 seconds of hearing a "click" sound. "nF" would appear on the screen. When the flashing stops, restart the machine to reset the filter.




為何於長時間運行後,空氣品質仍然沒有改善? Why is the air quality not improved after using the machine?


當在一個污染較嚴重的地方使用本產品時,空氣品質的改善需要較長時間。
可使用更高一級的性能設置或在必要情況下讓設備運行更長的時間。
It takes a longer time to show results when using this product in a heavily polluted area. You can turn up the speed of fan or let the device run longer if necessary.




高效能除塵過濾器是否可以清洗? Is the HEPA filter washable?


高效能除塵過濾器為複合材料製成,水洗后會嚴重影響净化效果。 No, HEPA filter is made of composite materials, washing it would affect its purification properties.





RLA

如何開啟RLA除味系統?How can the RLA deodorization system be turned on?


先將產品連接到合適的電源插座,若連接後本產品的指示燈閃亮並發出「嗶」一聲,你便可以按下開關/風速按鈕啟動產品,啟動後電源燈會長亮。 Connect the product to a suitable power outlet. If the indicator of the product flashes and emits a "beep" sound, you can press the switch/wind speed button to start the product. The power light will be switched on.




甚麼時候應該用不同的風速?How are the different wind speeds used?


RLA共有三種不同的風速。靜音風速風速最低,適合晚間或安靜的環境使用;中等風速適合人數較少的環境或一般日常使用;最高風速則適合人數較多或空氣污染較嚴重的環境使用。 There are three different wind speeds in RLA. The lowest wind speed is suitable for use in the evening or a quiet environment. Medium wind speed is ideal for environments with a small number of people or general daily use. The highest wind speed is ideal for environments with a large number of people or more air pollution.




如果我不想經常調節風速可以怎麼辦?What is the smart mode?


你可以按下房間大小按鈕以啟用智能模式。當智能模式啟用後,除味系統會按房間的大小以及光線強度自動調節風速及操作模式;不需要再按按鈕調節風速。智能模式啟動後,相對應的風速指示燈及你所選定的房間大小指示燈均會長亮。 You can press the "room size" button to enable smart mode. Once the smart mode is enabled, the deodorizing system will automatically adjust its wind speed and operation mode according to the size of the room and the light intensity. After the smart mode is activated, the corresponding wind speed indicator and the room size indicator you have selected will be on for a long time.




我應該怎樣選擇合適房間大小?What room sizes should I pick?


對於客廳及玄關等面積較大的房間以及高污染地區,你可以選擇大房間的模式。對於臥室及書房等面積較小的房間以及低污染地區,你可以選擇小房間的模式。 You can pick the large room mode for larger rooms such as the living rooms, hallways or other highly pollution areas. Pick smaller room size for smaller rooms such as bedrooms, study rooms and other less polluted areas.




為何除味系統突然調低了風速? Why did the deodorization system lower its wind speed?


請確認你是否開啟了智能模式。在智能模式下當本產品的光敏感應器探測到本產品處於黑暗環境超過3分鐘後,本產品將會進入黑夜模式以節省能源。此時除了電源燈會微亮之外,其他指示燈均會關閉,而系統亦會調至靜音模式運作。 Please check if smart mode is turned on. During smart mode, when the product's light sensor detects that the product is in a dark environment for over 3 minutes, the product will enter dark night mode to save energy. At this time, all indicators will be turned off except for the power light. The system will also be adjusted to silent mode.




為什麼我在除味系統進入黑夜模式後開燈,除味系統仍在黑夜模式?Why is my device still in night mode after I turned on the lights?


當光敏感應器探測到本產品處於光明的環境時,本產品並不會即時調至一般運作模式,而是會繼續以黑夜模式運作3小時後(即繼續除了電源燈會微亮之外,其他指示燈均會關閉),才回到一般運作模式,此時電源燈及其他指示燈會回復正常亮度。 When the light sensor detects a bright environment, it will not go into normal operation mode immediately. The device will continue to operate in the dark mode for 3 hours (continues to operate with a dimly lit power light, with all other indicators turned off) before returning to normal.




為何除味系統在使用一般時間後性能下降了? Why does the performance of the deodorizing system delcline over time?


過濾器有一定使用周期,因此在使用一定時間後需要用清水清潔初效過濾器及更換靜電除塵網、高效能除塵過濾器及氧聚解反應層。而進出風口亦會堆積塵埃,需要使用軟毛刷抹除。 It is necessary to regularly clean the pre-filter with clean water and replace the static, HEPA and NCCO filters. The air inlet and outlet accumulate dust, these outlets have to be wiped off with a soft brush.




如何拆除舊組件?How can I remove the old parts?


1. 請確保産品在組件拆除前先關閉狀態,並拔出電源插頭。 2. 抓住前蓋頂部,向前拉開前蓋扣並再向上推出前蓋。 3. 握住過濾系統突出之部分並向下按,將濾芯取出。 4. 握住初效過濾器突出部分,輕輕將其取出。 5. 取出靜電除塵網 。 6. 輕提起高效能除塵過濾器兩側拉帶,將其取出。 1. Make sure that the product is turned off before removing the components, keep the power cord unplugged.
2. Grasp the top of the front cover, pull the buckle of the front cover forward, and then push the front cover upward.
3. Hold the protruding part of the filter system and press it down to take out the filter element.
4. Hold the protruding part of the primary filter and gently take it out.
5. Take out the static filter.
6. Gently lift the straps on both sides of the HEPA filter for removal.




高效能除塵過濾器是否可以清洗? Is the HEPA filter washable?


高效能除塵過濾器為複合材料製成,水洗后會嚴重影響净化效果。 No, HEPA filter is made of composite materials, washing it would affect its purification properties.





PSB

如何開啟PSB除味系統? How can the PSB deodorization system be turned on?


請先將產品機身內的靜電濾層及氧聚解反應層拆出並除去所有包裝膠袋,再把靜電濾層及氧聚解反應層裝回機身內後將產品連接至電源,連接後輕觸機頂印有「B-Mola」的開關處即可開啟本產品,開啟後機頂的「B-Mola」LED指示燈會長亮綠色燈。 Remove all packaging from the electrostatic and NCCO filters. Insert the electrostatic filter and NCCO layer back into the body and connect the product to a power supply. Turn on the device by pressing on the power button and a green light will light up.




如何取出靜電濾層及氧聚解反應層? How can the static filter and NCCO layer be taken out?


1. 向下推動更換罩搭扣,取下更換罩。 2. 取出過濾器塑膠包裝。 3. 將過濾器裝回,並蓋好頂蓋。 1. Push down the buckle on the replacement cover to remove the replacement cover.
2. Remove the plastic packaging of filters.
3. Replace the filter and close the lid of device.




如何裝回靜電濾層? How can the static filter be installed?


在裝回靜電濾層時請確保靜電濾層的彎曲位是向下的。 When replacing the static filter, make sure that the curvy side is facing downwards.




為何PSB除味系統突然停止運作? Why did the PSB deodorization system stop working?


請確認本產品上的「B-Mola」LED指示燈是否為藍色;當本產品在連續運作12小時後將會自動關閉並休息10分鐘,休息時LED指示燈會顯示為藍色。 若「B-Mola」LED指示燈沒有亮起,請確認本產品和電源的連按有否斷開。 若「B-Mola」LED指示燈為綠色,請確認進出風口是否被異物阻塞。 Please confirm whether the "B-Mola" LED indicator on this product is blue; when the product is in continuous operation for 12 hours, it will automatically turn off and rest for 10 minutes. The LED indicator will be blue in the meantimme. If the "B-Mola" LED indicator does not light up, please confirm if the product and the power supply are disconnected. If the "B-Mola" LED indicator is green, please confirm whether the air inlet and outlet are blocked by foreign objects.




為何除味系統的「B-Mola」LED指示燈不斷閃爍? Why is the LED light on "B-Mola" flashing?


這表示氧聚解反應層需要更換,請為本產品安裝新的氧聚解反應層。 This means that the NCCO filter needs to be replaced. Please install a new NCCO layer for this product.




為何除味系統的效能下降了? Why has the efficiency of the deodorization system decreased?


在使用一段時間後塵埃會在進出氣口堆積,請分別使用軟毛刷清理塵埃。此外,靜電濾層及氧聚解反應層亦有一定壽命,需要定時更換。 Dust accumulate in the air inlet and outlet after a period of time. Please use a soft brush to remove the dust. The static filter and NCCO filter also have a certain life span and need to be replaced regularly.




如何更換靜電濾層及氧聚解反應層?How are the static filter and NCCO filter replaced?


1. 向下推動更換罩搭扣,取下更換罩。 2. 從裝置中取出過濾裝置,並從裝置上拉出手柄以取出靜電濾層。 3. 更換靜電濾層或氧聚解反應層,然後將過濾裝置裝回裝置上。 4. 裝上頂蓋,並確保前蓋已被牢固鎖定。 1. Push down the buckle of the replacement cover to remove the replacement cover.
2. Remove the filter from the device and pull the handle to remove the static filter.
3. Replace the static filter/NCCO layer, then insert the filter on the device.
4. Ensure that the front cover is securely locked before installing the top cover.




如何關閉PSB除味系統?How can the PSB deodorization system be turned off?


輕觸機頂印有「B-Mola」的開關處即可開啟本產品,關閉時本產品的「B-Mola」LED燈會熄滅。 Tap the power button marked "B-Mola" on the top of the product. The LED on "B-Mola" will go out when it is turned off.





DSB

如何開啟DSB除味系統?How can the DSB deodorization system be turned on?


請先將產品機身內的靜電濾層及氧聚解反應層拆出並除去所有包裝膠袋,再把靜電濾層及氧聚解反應層裝回機身內後將產品連接至電源,連接後輕觸機頂印有「B-Mola」的開關處即可開啟本產品,開啟後機頂的「B-Mola」LED指示燈會長亮綠色燈。 Remove all packaging from the electrostatic and NCCO filters. Insert the electrostatic filter and NCCO layer back into the body and connect the product to a power supply. Turn on the device by pressing on the power button and a green light will light up.




如何取出靜電濾層及氧聚解反應層?How can the static filter and NCCO layer be taken out?


1. 向下推動更換罩搭扣,取下更換罩。 2. 取出過濾器塑膠包裝。 3. 將過濾器裝回,並蓋好頂蓋。 1. Push down the buckle on the replacement cover to remove the replacement cover.
2. Remove the plastic packaging of filters.
3. Replace the filter and close the lid of device.




如何裝回靜電濾層? How can the static filter be installed?


在裝回靜電濾層時請確保靜電濾層的彎曲位是向下的。 When replacing the static filter, make sure that the curvy side is facing downwards.




為何除味系統突然停止運作? Why did the PSB deodorization system stop working?


請確認本產品上的「B-Mola」LED指示燈是否為藍色;當本產品在連續運作12小時後將會自動關閉並休息10分鐘,休息時LED指示燈會顯示為藍色。 若「B-Mola」LED指示燈沒有亮起,請確認本產品和電源的連按有否斷開。 若「B-Mola」LED指示燈為綠色,請確認進出風口是否被異物阻塞。 Please confirm whether the "B-Mola" LED indicator on this product is blue; when the product is in continuous operation for 12 hours, it will automatically turn off and rest for 10 minutes. The LED indicator will be blue in the meantimme. If the "B-Mola" LED indicator does not light up, please confirm if the product and the power supply are disconnected. If the "B-Mola" LED indicator is green, please confirm whether the air inlet and outlet are blocked by foreign objects.




為何除味系統的「B-Mola」LED指示燈不斷閃爍? Why is the LED light on "B-Mola" flashing?


這表示氧聚解反應層需要更換,請為本產品安裝新的氧聚解反應層。 This means that the NCCO filter needs to be replaced. Please install a new NCCO layer for this product.




為何除味系統的效能下降了? Why has the efficiency of the deodorization system decreased?


在使用一段時間後塵埃會在進出氣口堆積,請分別使用軟毛刷清理塵埃。此外,靜電濾層及氧聚解反應層亦有一定壽命,需要定時更換。 1. 向下推動更換罩搭扣,取下更換罩。 2. 從裝置中取出過濾裝置,並從裝置上拉出手柄以取出靜電濾層。 3. 更換靜電濾層或氧聚解反應層,然後將過濾裝置裝回裝置上。 4. 裝上頂蓋,並確保前蓋已被牢固鎖定。 Dust accumulates in the air inlet and outlet. Please use a soft brush to clean the dust. In addition, the static filter and HEPA filter also need to be replaced regularly. 1. Push down the buckle of the replacement cover to remove it.
2. Remove the filter from the device and pull the handle to remove the static filter
3. Replace the static filter or the NCCO layer, then put the filter back into the device.
4. Install the top cover and ensure that the front cover is securely locked.




如何關閉除味系統?How can the system be turned off?


輕觸機頂印有「B-Mola」的開關處即可開啟本產品,關閉時本產品的「B-Mola」LED燈會熄滅。 Tap the power button marked "B-Mola" on the top of the product. The LED on "B-Mola" will go out when it is turned off.





BM100

為何機器出現紅燈或熒幕出現HP? Why is there flashing of red light, with HP indicating on the screen?


出現紅燈和熒幕顯示HP是因爲機器已經纍積運作3000小時,需要檢查機器部高效能除塵過濾器是否全部黑嗮或者灰曬,出現全部黑嗮或者灰曬就需要更換,以及更換或者不更換,都需要重置操作。 重置提醒操作:
在開機運行情況下,將濾芯濾網全部拆出,出濾芯濾網後,機器會滴滴聲響,然後將部機電源火牛拔開,直到部機不會發出滴滴聲後,再將濾芯濾網重新安裝,插電開機。 The flashing red light and the HP on screen indicates that the machine has been operating for 3000 hours. The user is responsible for checking whether the machine's HEPA filter turned black or grey, in which the filter needs to be replaced. Reset reminder: When the machine is turned on and running, remove the filter element and filter screen. After the filter element and filter screen are taken out, the machine will make a beeping sound. Unplug the machine's power adapter until the device no longer makes a beeping sound. Reinstall the filter element and filter, plug in and turn on the device.




為何機器熒幕顯示EE並發出嗶嗶聲? Why does the screen display "EE" with a beeping sound?


當機器熒幕顯示EE並發出嗶嗶聲為表示濾網濾芯組件沒有正確安裝,請檢查濾網濾芯組件並重新安裝。 “EE” on screen display along with beeps indicate that the filter element assembly is incorrectly installed. Please check the filter assembly and reinstall it.




為何在長時間運行後,空氣品質仍然沒有改善? Why is the air quality not improved after using the machine?


當在一個污染較嚴重的地方使用本產品時,空氣品質的改善需要較長時間。
可使用更高一級的性能設置或在必要情況下讓設備運行更長的時間。
It takes a longer time to show results when using this product in a heavily polluted area. You can turn up the speed of fan or let the device run longer if necessary.




高效能除塵過濾器是否可以清洗? Is the HEPA filter washable?


高效能除塵過濾器為複合材料製成,水洗后會嚴重影響净化效果。 No, HEPA filter is made of composite materials, washing it would affect its purification properties.




為何產品無法鏈接WiFi? Why am I unable to connect to the WiFi using the installed application?


本產品支援802.11b/g/n 2.4Ghz WIFI,如不能連接WIFI請檢查手機連接WiFi是否是802.11b/g/n 2.4Ghz頻段WiFi,如不是請在手機更換為802.11b/g/n 2.4Ghz頻道WIFI,如手機WiFi信號列表内沒有802.11b/g/n 2.4Ghz頻段WiFi,煩請咨詢路由器供應商查詢設定方法。 This product supports 802.11b/g/n 2.4Ghz WiFi. If you are unable to connect to the WiFi, please ensure that your phone is connected to 802.11b/g/n 2.4Ghz WiFi. If not, please change it to 802.11b/g/n 2.4. If 802.11b/g/n 2.4Ghz band WiFi is unavailable, please consult the your router supplier about the setting.





NCCO1701

為何NCCO1701螢幕下“NCCO”燈變成紅色? Why is there flashing of red light, with HP indicating on the screen?


NCCO1701螢幕下“NCCO”燈變成紅色時既是代表NCCO1701主機已經纍積運轉3000小時,需要檢查高效能除塵過濾器是否需要更換,之後按操作重置濾網提醒。

濾網提醒重置操作:
機器在關機狀態下長按電源按鍵15秒鐘聽到“嗒”聲后3秒内按減風速按鍵一次,熒幕將會閃爍“HF”儅停止閃爍后重啓機器即已重置濾網提醒。
The flashing red light and the HP on screen indicates that the machine has been operating for 3000 hours. The user is responsible for checking whether the machine's HEPA filter turned black or grey, in which the filter needs to be replaced. Reset reminder: When the machine is turned on and running, remove the filter element and filter screen. After the filter element and filter screen are taken out, the machine will make a beeping sound. Unplug the machine's power adapter until the device no longer makes a beeping sound. Reinstall the filter element and filter, plug in and turn on the device.




為何NCCO1701螢幕出現“EE”字樣並發出“嗶嗶”聲? Why does the screen display "EE" with a beeping sound?


請重新檢查氧聚解空氣處理系統組件是否安裝正確,並嘗試重新安裝氧聚解空氣處理系統組件。 “EE” on screen display along with beeps indicate that the filter element assembly is incorrectly installed. Please check the filter assembly and reinstall it.




為何NCCO1701指示燈閃爍螢幕出現“nC”字樣? Why is "nC" indicated on the display?


NCCO1701指示燈閃爍螢幕出現“nC”字樣時即表示主機已經纍計運作11000小時,請檢查氧聚解反應層並更換高效能除塵過濾器,並按操作重置提醒。 重置提醒提醒操作: 機器在關機狀態下長按電源按鍵15秒鐘聽到“嗒”聲后3秒内按加風速按鍵一次,熒幕將會閃爍“nF”儅停止閃爍后重啓機器即已重置濾網提醒。 After the 11,000 hours of operation, the word "nC" would appear on the screen. Please check the NCCO filter and replace the HEPA filter, then reset the reminder accordingly. Resetting reminder: When the machine is turned off, press and hold the power button for 15 seconds. Press the speed button within 3 seconds of hearing a "click" sound. "nF" would appear on the screen. When the flashing stops, restart the machine to reset the filter.




為何長時間運行後,空氣品質仍然沒有改善? Why is the air quality not improved after using the machine?


當在一個污染較嚴重的地方使用本產品時,空氣品質的改善需要較長時間。
可使用更高一級的性能設置或在必要情況下讓設備運行更長的時間。
It takes a longer time to show results when using this product in a heavily polluted area. You can turn up the speed of fan or let the device run longer if necessary.




高效能除塵過濾器是否可以清洗? Is the HEPA filter washable?


高效能除塵過濾器為複合材料製成,水洗后會嚴重影響净化效果。 No, HEPA filter is made of composite materials, washing it would affect its purification properties.





NCCO1802

為何機器發出嗶嗶聲及不運作? Why is my device not working and making a beeping sound?


當機器發出嗶嗶聲及不運作為表示濾網濾芯組件沒有正確安裝,請檢查濾網濾芯組件並重新安裝濾網濾芯組件。 Beeps indicate that the filter element assembly is incorrectly installed. Please check the filter assembly and reinstall it.




為何於長時間運行後,空氣品質仍然沒有改善? Why is the air quality not improved after using the machine?


當在一個污染較嚴重的地方使用本產品時,空氣品質的改善需要較長時間。
可使用更高一級的性能設置或在必要情況下讓設備運行更長的時間。
It takes a longer time to show results when using this product in a heavily polluted area. You can turn up the speed of fan or let the device run longer if necessary.




高效能除塵過濾器是否可以清洗? Is the HEPA filter washable?


高效能除塵過濾器為複合材料製成,水洗后會嚴重影響净化效果。 No, HEPA filter is made of composite materials, washing it would affect its purification properties.





NCCO1804

為何機器發出嗶嗶聲及不運作? Why is my device not working and making a beeping sound?


當機器發出嗶嗶聲及不運作為表示濾網濾芯組件沒有正確安裝,請檢查濾網濾芯組件並重新安裝濾網濾芯組件。 Beeps indicate that the filter element assembly is incorrectly installed. Please check the filter assembly and reinstall it.




為何於長時間運行後,空氣品質仍然沒有改善? Why is the air quality not improved after using the machine?


當在一個污染較嚴重的地方使用本產品時,空氣品質的改善需要較長時間。
可使用更高一級的性能設置或在必要情況下讓設備運行更長的時間。
It takes a longer time to show results when using this product in a heavily polluted area. You can turn up the speed of fan or let the device run longer if necessary.




高效能除塵過濾器是否可以清洗? Is the HEPA filter washable?


高效能除塵過濾器為複合材料製成,水洗后會嚴重影響净化效果。 No, HEPA filter is made of composite materials, washing it would affect its purification properties.





NCCO1901

為何機器發出嗶嗶聲及機器不運作? Why is my device not working and making a beeping sound?


當機器熒幕顯示E1表示機器已經已經纍計使用3000小時需檢查高效能除塵過濾器是否需要更換,檢查然後需要重置提醒。 重置濾網操作:
關機狀態下,同時按下 ECO 按鈕+加速按鈕 10 秒,蜂鳴器發出長“BI”響聲解除報警功能。再次開機後,機器將會重新進行計時。

The flashing E1 on screen indicates that the machine has been operating for 3000 hours. The user is responsible for checking whether the machine's HEPA filter turned black or grey, in which the filter needs to be replaced. Reset reminder: When the machine is turned off, press and hold both the ECO button and speed increase button. The device will produce a long beeping sound, the reminder is reset.




為何機器熒幕顯示EE並發出嗶嗶聲? Why does the screen display "EE" with a beeping sound?


當機器熒幕顯示EE並發出嗶嗶聲為表示濾網濾芯組件沒有正確安裝,請檢查濾網濾芯組件並重新安裝。 “EE” on screen display along with beeps indicate that the filter element assembly is incorrectly installed. Please check the filter assembly and reinstall it.




為何於長時間運行後,空氣品質仍然沒有改善? Why is the air quality not improved after using the machine?


當在一個污染較嚴重的地方使用本產品時,空氣品質的改善需要較長時間。
可使用更高一級的性能設置或在必要情況下讓設備運行更長的時間。
It takes a longer time to show results when using this product in a heavily polluted area. You can turn up the speed of fan or let the device run longer if necessary.




高效能除塵過濾器是否可以清洗? Is the HEPA filter washable?


高效能除塵過濾器為複合材料製成,水洗后會嚴重影響净化效果。 No, HEPA filter is made of composite materials, washing it would affect its purification properties.





NCCO1902

為何機器進風口燈光藍白燈交替閃爍及機器不運作?  Why is my device not working and flashes white and blue light?


當機器進風口燈光藍白燈交替閃爍及機器不能運作為表示濾網濾芯組件沒有正確安裝,請檢查濾網濾芯組件並重新安裝濾網濾芯組件。 The flashing light indicate that the filter element assembly is incorrectly installed. Please check the filter assembly and reinstall it.




為何於長時間運行後,空氣品質仍然沒有改善? Why is the air quality not improved after using the machine?


當在一個污染較嚴重的地方使用本產品時,空氣品質的改善需要較長時間。
可使用更高一級的性能設置或在必要情況下讓設備運行更長的時間。
It takes a longer time to show results when using this product in a heavily polluted area. You can turn up the speed of fan or let the device run longer if necessary.




高效能除塵過濾器是否可以清洗? Is the HEPA filter washable?


高效能除塵過濾器為複合材料製成,水洗后會嚴重影響净化效果。 No, HEPA filter is made of composite materials, washing it would affect its purification properties.





BM10

為何長時間運行後,空氣品質仍然沒有改善? Why is the air quality not improved after operation of the machine?


當在一個污染較嚴重的地方使用本產品時,空氣品質的改善需要較長時間。
可使用更高一級的性能設置或在必要情況下讓設備運行更長的時間。
It takes a longer time to show results when using this product in a heavily polluted area. You can turn up the speed of fan or let the device run longer if necessary.




為何機器發出嗶嗶聲及不運作? Why is my device not working and making a beeping sound?


當機器發出嗶嗶聲及不運作為表示濾網濾芯組件沒有正確安裝,請檢查濾網濾芯組件並重新安裝濾網濾芯組件。 “EE” on screen display along with beeps indicate that the filter element assembly is incorrectly installed. Please check the filter assembly and reinstall it.




高效能除塵過濾器是否可以清洗? Is the HEPA filter washable?


高效能除塵過濾器為複合材料製成,水洗后會嚴重影響净化效果。 No, HEPA filter is made of composite materials, washing it would affect its purification properties.





BM50

為何機器出現紅燈或熒幕出現HP? Why is there flashing of red light, with HP indicating on the screen?


出現紅燈和熒幕顯示HP是因爲機器已經纍積運作3000小時,需要檢查機器部高效能除塵過濾器是否全部黑嗮或者灰曬,出現全部黑嗮或者灰曬就需要更換,以及更換或者不更換,都需要重置操作。 重置提醒操作:
在開機運行情況下,將濾芯濾網全部拆出,出濾芯濾網後,機器會滴滴聲響,然後將部機電源火牛拔開,直到部機不會發出滴滴聲後,再將濾芯濾網重新安裝,插電開機。 The flashing red light and the HP on screen indicates that the machine has been operating for 3000 hours. The user is responsible for checking whether the machine's HEPA filter turned black or grey, in which the filter needs to be replaced. Reset reminder: When the machine is turned on and running, remove the filter element and filter screen. After the filter element and filter screen are taken out, the machine will make a beeping sound. Unplug the machine's power adapter until the device no longer makes a beeping sound. Reinstall the filter element and filter, plug in and turn on the device.




為何機器熒幕顯示EE並發出嗶嗶聲? Why does the screen display "EE" with a beeping sound?


當機器熒幕顯示EE並發出嗶嗶聲為表示濾網濾芯組件沒有正確安裝,請檢查濾網濾芯組件並重新安裝。 “EE” on screen display along with beeps indicate that the filter element assembly is incorrectly installed. Please check the filter assembly and reinstall it.




為何長時間運行後,空氣品質仍然沒有改善? Why is the air quality not improved after using the machine?


當在一個污染較嚴重的地方使用本產品時,空氣品質的改善需要較長時間。
可使用更高一級的性能設置或在必要情況下讓設備運行更長的時間。
It takes a longer time to show results when using this product in a heavily polluted area. You can turn up the speed of fan or let the device run longer if necessary.




高效能除塵過濾器是否可以清洗? Is the HEPA filter washable?


高效能除塵過濾器為複合材料製成,水洗后會嚴重影響净化效果。 No, HEPA filter is made of composite materials, washing it would affect its purification properties.




為何產品無法鏈接WiFi? Why am I unable to connect to the WiFi using the installed application?


本產品支援802.11b/g/n 2.4Ghz WIFI,如不能連接WIFI請檢查手機連接WiFi是否是802.11b/g/n 2.4Ghz頻段WiFi,如不是請在手機更換為802.11b/g/n 2.4Ghz頻道WIFI,如手機WiFi信號列表内沒有802.11b/g/n 2.4Ghz頻段WiFi,煩請咨詢路由器供應商查詢設定方法。

This product supports 802.11b/g/n 2.4Ghz WiFi. If you are unable to connect to the WiFi, please ensure that your phone is connected to 802.11b/g/n 2.4Ghz WiFi. If not, please change it to 802.11b/g/n 2.4. If 802.11b/g/n 2.4Ghz band WiFi is unavailable, please consult the your router supplier about the setting.





BM150

為何機器出現紅燈或熒幕出現HP? Why is there flashing of red light, with HP indicating on the screen?


出現紅燈和熒幕顯示HP是因爲機器已經纍積運作3000小時,需要檢查機器部高效能除塵過濾器是否全部黑嗮或者灰曬,出現全部黑嗮或者灰曬就需要更換,以及更換或者不更換,都需要重置操作。 重置提醒操作:
在開機運行情況下,將濾芯濾網全部拆出,出濾芯濾網後,機器會滴滴聲響,然後將部機電源火牛拔開,直到部機不會發出滴滴聲後,再將濾芯濾網重新安裝,插電開機。 The flashing red light and the HP on screen indicates that the machine has been operating for 3000 hours. The user is responsible for checking whether the machine's HEPA filter turned black or grey, in which the filter needs to be replaced. Reset reminder: When the machine is turned on and running, remove the filter element and filter screen. After the filter element and filter screen are taken out, the machine will make a beeping sound. Unplug the machine's power adapter until the device no longer makes a beeping sound. Reinstall the filter element and filter, plug in and turn on the device.




為何機器熒幕顯示EE並發出嗶嗶聲? Why does the screen display "EE" with a beeping sound?


當機器熒幕顯示EE並發出嗶嗶聲為表示濾網濾芯組件沒有正確安裝,請檢查濾網濾芯組件並重新安裝。 “EE” on screen display along with beeps indicate that the filter element assembly is incorrectly installed. Please check the filter assembly and reinstall it.




為何在長時間運行後,空氣品質仍然沒有改善? Why is the air quality not improved after using the machine?


當在一個污染較嚴重的地方使用本產品時,空氣品質的改善需要較長時間。
可使用更高一級的性能設置或在必要情況下讓設備運行更長的時間。
It takes a longer time to show results when using this product in a heavily polluted area. You can turn up the speed of fan or let the device run longer if necessary.




高效能除塵過濾器是否可以清洗? Is the HEPA filter washable?


高效能除塵過濾器為複合材料製成,水洗后會嚴重影響净化效果。 No, HEPA filter is made of composite materials, washing it would affect its purification properties.




為何產品無法鏈接WiFi? Why am I unable to connect to the WiFi using the installed application?


本產品支援802.11b/g/n 2.4Ghz WIFI,如不能連接WIFI請檢查手機連接WiFi是否是802.11b/g/n 2.4Ghz頻段WiFi,如不是請在手機更換為802.11b/g/n 2.4Ghz頻道WIFI,如手機WiFi信號列表内沒有802.11b/g/n 2.4Ghz頻段WiFi,煩請咨詢路由器供應商查詢設定方法。 This product supports 802.11b/g/n 2.4Ghz WiFi. If you are unable to connect to the WiFi, please ensure that your phone is connected to 802.11b/g/n 2.4Ghz WiFi. If not, please change it to 802.11b/g/n 2.4. If 802.11b/g/n 2.4Ghz band WiFi is unavailable, please consult the your router supplier about the setting.





FAQ

為何產品無法鏈接WiFi? Why am I unable to connect to the WiFi using the installed application?


本產品支援802.11b/g/n 2.4Ghz WIFI,如不能連接WIFI請檢查手機連接WiFi是否是802.11b/g/n 2.4Ghz頻段WiFi,如不是請在手機更換為802.11b/g/n 2.4Ghz頻道WIFI,如手機WiFi信號列表内沒有802.11b/g/n 2.4Ghz頻段WiFi,煩請咨詢路由器供應商查詢設定方法。 This product supports 802.11b/g/n 2.4Ghz WiFi. If you are unable to connect to the WiFi, please ensure that your phone is connected to 802.11b/g/n 2.4Ghz WiFi. If not, please change it to 802.11b/g/n 2.4. If 802.11b/g/n 2.4Ghz band WiFi is unavailable, please consult the your router supplier about the setting.




為何機器熒幕顯示EE並發出嗶嗶聲? Why does the screen display "EE" with a beeping sound?


當機器熒幕顯示EE並發出嗶嗶聲為表示濾網濾芯組件沒有正確安裝,請檢查濾網濾芯組件並重新安裝。 “EE” on screen display along with beeps indicate that the filter element assembly is incorrectly installed. Please check the filter assembly and reinstall it.




為何機器出現紅燈或熒幕出現HP? Why is there flashing of red light, with HP indicating on the screen?


出現紅燈和熒幕顯示HP是因爲機器已經纍積運作3000小時,需要檢查機器部高效能除塵過濾器是否全部黑嗮或者灰曬,出現全部黑嗮或者灰曬就需要更換,以及更換或者不更換,都需要重置操作。 重置提醒操作:
在開機運行情況下,將濾芯濾網全部拆出,出濾芯濾網後,機器會滴滴聲響,然後將部機電源火牛拔開,直到部機不會發出滴滴聲後,再將濾芯濾網重新安裝,插電開機。 The flashing red light and the HP on screen indicates that the machine has been operating for 3000 hours. The user is responsible for checking whether the machine's HEPA filter turned black or grey, in which the filter needs to be replaced. Reset reminder:
When the machine is turned on and running, remove the filter element and filter screen. After the filter element and filter screen are taken out, the machine will make a beeping sound. Unplug the machine's power adapter until the device no longer makes a beeping sound. Reinstall the filter element and filter, plug in and turn on the device.




為何指示燈閃爍螢幕出現“nC”字樣? Why is "nC" indicated on the display?


指示燈閃爍螢幕出現“nC”字樣時即表示主機已經纍計運作11000小時,請檢查氧聚解反應層並更換高效能除塵過濾器,並按操作重置提醒。 重置提醒提醒操作: 機器在關機狀態下長按電源按鍵15秒鐘聽到“嗒”聲后3秒内按加風速按鍵一次,熒幕將會閃爍“nF”儅停止閃爍后重啓機器即已重置濾網提醒。 After the 11,000 hours of operation, the word "nC" would appear on the screen. Please check the NCCO filter and replace the HEPA filter, then reset the reminder accordingly. Resetting reminder:
When the machine is turned off, press and hold the power button for 15 seconds. Press the speed button within 3 seconds of hearing a "click" sound. "nF" would appear on the screen. When the flashing stops, restart the machine to reset the filter.




快閃及慢閃代表什麼? What do fast and slow flashes represent?


不同充電模式 (快閃=充電中, 慢閃=低電量) Different charging modes (Fast flashing = charging, Slow flashing = low battery)




親水性HEPA和醫用級HEPA有什麼區別? What is the difference between hydrophilic HEPA and medical grade HEPA?


親水性HEPA對於甲醛, 等揮發性有機化合物有較強的吸引力和處理能力需求。如:裝修、購置新家具等,能過濾小至0.3微米(PM0.3)微塵粒子高達99.95%.醫用級HEPA對於PM2.5、PM0.3的處理追求極致淨化效果,處理PM2.5、PM0.3等懸浮粒子、致敏源高達99.9%。對有鼻敏感、過敏性鼻炎,哮喘等症狀和對懸浮顆粒物化有較高的要求。 Hydrophilic HEPA has strong attraction and processing capacity for formaldehyde and other volatile organic compounds. It can filter fine dust particles as small as 0.3 microns (PM0.3) for up to 99.95%. Medical-grade HEPA provides an ultimate purification effect for the treatment of PM2.5 and PM0.3 and treats PM2.5 and suspended particles for up to 99.9%. It is more effective in relieving symptoms of nasal allergies, allergic rhinitis and asthma.




爲什麽剛使用的時候吹出來熱風/有氣味? Why does the device emit hot wind/odor when it is first used?


初使用時,過渡金屬與空氣中的污染物會產生反應,導致溫度上升,吹出熱風。 機器內的過濾層使用沸石,會吹出有味道的空氣。 When it is first used, the transition metal reacts with pollutants in the air, causing the temperature to rise, forming hot air. In adddition, the filter layer in the machine uses zeolite, blow out foul air.




機器可以殺菌或者消滅牆上霉菌嗎? Does the device sterilize or eliminate mold on walls?


已黏附在牆上滋生的霉菌,空氣淨化器不能去除的,只能擦掉。但是我們的產品的NCCO氧聚解反應層可以有效去除空氣中的霉菌細菌,在霉菌未形成之前進行殺滅。 The mold that has adhered to the wall can only be wiped off. The air purifier cannot remove it. However, the NCCO layer in our devices can effectively remove mold bacteria in the air, killing the mold before it is formed.




使用機器時建議開窗還是關窗使用? Is it recommended to open or close the window when using the machine?


開窗使用時借助風力帶動室內空氣流動,增加室內對流,使用效果更好。 When the window is opened, wind will be able to drive the indoor air flow and increase air circulation of the room, showing more promising results.




濾網更換時間多長? What is the filter replacement time?


初效過濾器:一個月清洗一次 靜電除塵器:3至6個月更換一次 高效能除塵過濾器:6至18個月換一次 NCCO氧聚解反應層:可持續使用 Primary filter: Clean once a month
Electrostatic precipitator: Replace every 3 to 6 months
HEPA Filter: Change every 6 to 18 months
NCCO reaction layer: Sustainable use





BM300

為何機器出現紅燈或熒幕出現HP? Why is there flashing of red light, with HP indicating on the screen?


出現紅燈和熒幕顯示HP是因爲機器已經纍積運作3000小時,需要檢查機器部高效能除塵過濾器是否全部黑嗮或者灰曬,出現全部黑嗮或者灰曬就需要更換,以及更換或者不更換,都需要重置操作。 重置提醒操作:
在開機運行情況下,將濾芯濾網全部拆出,出濾芯濾網後,機器會滴滴聲響,然後將部機電源火牛拔開,直到部機不會發出滴滴聲後,再將濾芯濾網重新安裝,插電開機。 The flashing red light and the HP on screen indicates that the machine has been operating for 3000 hours. The user is responsible for checking whether the machine's HEPA filter turned black or grey, in which the filter needs to be replaced. Reset reminder: When the machine is turned on and running, remove the filter element and filter screen. After the filter element and filter screen are taken out, the machine will make a beeping sound. Unplug the machine's power adapter until the device no longer makes a beeping sound. Reinstall the filter element and filter, plug in and turn on the device.




為何機器熒幕顯示EE並發出嗶嗶聲? Why does the screen display "EE" with a beeping sound?


當機器熒幕顯示EE並發出嗶嗶聲為表示濾網濾芯組件沒有正確安裝,請檢查濾網濾芯組件並重新安裝。 “EE” on screen display along with beeps indicate that the filter element assembly is incorrectly installed. Please check the filter assembly and reinstall it.




為何在長時間運行後,空氣品質仍然沒有改善? Why is the air quality not improved after using the machine?


當在一個污染較嚴重的地方使用本產品時,空氣品質的改善需要較長時間。
可使用更高一級的性能設置或在必要情況下讓設備運行更長的時間。
It takes a longer time to show results when using this product in a heavily polluted area. You can turn up the speed of fan or let the device run longer if necessary.




高效能除塵過濾器是否可以清洗? Is the HEPA filter washable?


高效能除塵過濾器為複合材料製成,水洗后會嚴重影響净化效果。 No, HEPA filter is made of composite materials, washing it would affect its purification properties.




為何產品無法鏈接WiFi? Why am I unable to connect to the WiFi using the installed application?


本產品支援802.11b/g/n 2.4Ghz WIFI,如不能連接WIFI請檢查手機連接WiFi是否是802.11b/g/n 2.4Ghz頻段WiFi,如不是請在手機更換為802.11b/g/n 2.4Ghz頻道WIFI,如手機WiFi信號列表内沒有802.11b/g/n 2.4Ghz頻段WiFi,煩請咨詢路由器供應商查詢設定方法。 This product supports 802.11b/g/n 2.4Ghz WiFi. If you are unable to connect to the WiFi, please ensure that your phone is connected to 802.11b/g/n 2.4Ghz WiFi. If not, please change it to 802.11b/g/n 2.4. If 802.11b/g/n 2.4Ghz band WiFi is unavailable, please consult the your router supplier about the setting.





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